1.    How can I register an account?

You can register an account with Lottoworld easily, by clicking on 'New Account''and completing the registration form.

Please ensure that your name, date of birth, and address entered are the same as shown on your identity document.

Please be advised that Lottoworld does not allow the creation of multiple accounts.

2.    How old do I need to be to register an account?

You must be at least 18 years old to register an account at Lottoworld.

3.    Which documents do you accept for account verification?

Accepted documents

Proof of identity:

• Aadhar Card
• PAN card
• Passport
• Driving licence
  
  

Poof of address:

Utility bill (electricity or water bill)

Bank statement.

Proof of address should be no more than 6 months old.

Formatting

What we accept:

Clear photographs

PDF downloads of the original documents

Documents that clearly show all four corners

What we don't accept:

Photocopies or scanned copies of documents

Documents that are cropped

Documents that have been edited or covered.

4.    How long does it take to verify my account?

Account verification time frames can vary, but rest assured, our dedicated verification department is diligently working to expedite this process as swiftly as possible.

To help streamline the verification procedure, please ensure you submit a clear photo of your Proof of Identity.

Accepted documents

Proof of identity:

• Aadhar Card
• PAN card
• Passport
• Driving licence

5.    Can I hold multiple accounts at Lottoworld?

Lottoworld does not allow the creation of multiple accounts.

Should you have an existing account with Lottoworld, please refrain from opening another account.

6.    How do I make a deposit?

To deposit with Lottoworld, simply click on '' Deposit'' at the top of the page. On the deposit page:

1. Select the amount you wish to deposit (you can deposit with some methods from ₹100)
2. Select your method.
3. Complete your payment.
4. Your deposit will be credited as soon as confirmed by the payment method.

For more information on which payment methods we offer, please contact: Support@lottoworld.shop

7.    How do I add a new deposit method?

As soon as you are logged in to your account, you can select ''Deposit'' from the top menu bar.

From here, you select the amount you would like to deposit and then select a payment method / provider that you wish to use.

8.    Which payment methods can I use?

Please find below the payment methods we offer at LottoWorld.

Please note that payment methods which work with UPI or Chalopay require you to enter a reference number for completing your deposit. Please ensure you enter this reference number as continuing without reference number will lead to your deposit not being credited.

9.    How do I make changes to my profile?

The below guide will guide you through the process to assist you in changing your personal details.

10.                   What is the difference between quick buy and add to cart?

Quick buy: will allow you to purchase the lottery ticket instantly, the system will suggest paying the ticket with your current cash balance.

Add to Cart: will allow you to pack this purchase in your card until you have fully decided on what Lotteries you wish to purchase then this will allow you to refer to the cart and pay for everything at once.

11.                   How can I set and change my deposit limits?

Please note that you can resolve this by logging into your account. Simply click on your profile, scroll down to 'Deposit Limits,' and click the 'Edit' button to adjust your limits as needed.

Kindly note the following timeframes for our limit adjustments to take effect:

Increase Requests: Your limit will be adjusted within 24 hours.

Decrease Requests: Your limit will be instantly updated.

Please note that this is a website limit, each payment provider might have their own limits, to find out more about this please check with your payment provider.

12.                   My deposit hasn't been credited; how do I resolve this?

The main reason for deposits not being credited, is due to the reference number or UTR number not being entered during the deposit process.

If this has happened to you, please create another deposit using the same deposit value and enter the reference number or UTR number to receive your deposit.

In certain circumstances, your deposit may be delayed and therefore it is advisable to wait 24 hours. In case your deposit hasn't been credited and it has been more than 24 hours, please send us your proof of payment showing:

- Amount
- Account name
- Date of transfer
- Beneficiary 
- Receiving account name
- Reference number / Transaction ID

Once you are ready, send your proof of payment to:Support@lottoworld.shop

13.                   How do I view Lottery results?

You can view the outcome of your lottery bets by navigating to ''My Activity''

Alternatively, from the website each lottery displays the results of the last lottery, which you can view from the Jackpots page.

Lottery results can be viewed when clicking on 'Results'

14.                   I want to cancel a lottery bet, what do I do?

We are unfortunately unable to cancel bets placed. Should you have made a mistake when placing your lottery bet, please feel free to reach out to our Customer Support Team: Support@lottoworld.shop

Please be advised that we are unable to guarantee cancellation of any bet.

15.                   Where can I check if my lottery ticket has won?

You can check your lottery winnings, by navigating to ''My Activity''

Winnings will be shown under "Winnings" next to the "Duration" section of the bet.

16.                   What is the withdrawal process?

Once you request your withdrawal, our account team will start processing by reviewing your account. Should we require any further details, we'll be in touch via email. This process normally takes 2 business days, after which our payment team will instruct our payment provider to transfer the withdrawal to your card or bank account.  
The entire withdrawal process takes approximately 2-5 business days depending on the processing time of your bank / card issuer.

17.                   Why can't I withdraw?

Prior to requesting a withdrawal, your account needs to be fully verified. Please check in '' My Profile'' in the 'Account Status' widget to check if your account needs verifying.

If you need to submit documents, the simplest way of doing this is by uploading your documents on the website.

We accept the following proof of Identity documents:

- Aadhar Card
- PAN card
- Passport
- Driving licence

As soon as your identity is confirmed, you can request a withdrawal.

18.                   How can I close my account?

You can close your account in 3 easy steps:

1. Navigate to 'My Profile''
2. Click on 'Account Status'
3. Click on 'Close account' and save your changes.

19. How can I reset my password?

If you have forgotten your password or are unable to login to your account, you can reset it as follows:

Enter your email address in the sign-up section and then click the 'Forgotten' button in the password field.

You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons. 

To do this please sign in, and choose 'My Account' from the options on the drop down menu. Click Edit on the "Account details" section and you can then fill in the password fields.

Do not open a new account as this is against the Terms and Conditions of the site.

I have forgotten my password so cannot sign into my Player Account

If you have forgotten your password or are unable to login to your account, you can reset it as follows:
Enter your email address in the sign-up section and then click the 'Forgotten' button in the password field.

You will automatically receive an email that gives you a link to reset your password.
We advise that you change your password on a regular basis for security reasons. 
To do this please sign in and choose 'My Account' from the options on the drop down menu. Click Edit on the "Account details" section and you can then fill in the password fields.
Do not open a new account as this is against the Terms and Conditions of the site.

I have a Player Account but my e-mail address is not recognised.

Please contact us and we can double check the registered e-mail on your Player Account for you.  It may just be a simple typo error, or a different e-mail address registered.

How can I contact Lottoworld Support?

Our Customer Service Operatives will be happy to answer your queries for you immediately.
You can send us an e-mail to Support@lottoworld.shop and we will respond to this message for you.  
Alternatively, you can use the 'Support & Feedback' tab to the right of the Landing Site to send an e-mail to us directly.

20.         Login and 2 Factor Authentication

1. How do I log in?

Simply click on the 'Log In' icon which is located at the top of the Lottoworld page, you will then see a login pop up, then enter your registered email and password.

(Top tips)

*Use your registered email address

* Double check your credentials

* Never share your log in details with anyone

2. Why am I being asked to enter a 6-digit code when I log in?

To keep your account secure, we require you to enter a 6-digit code to confirm it is you trying to access your account. Here are some reasons we may require a security check;

' You are using a new device to access your account.

' You may have cleared your cookies in your web browser.

' If you are accessing the website in private browsing mode.

Email verification is a form of Two-Factor Authentication (2FA) which is a security feature that adds an extra layer of protection to your account. To successfully login, you will be required to enter a 6-digit code sent to your email address, in addition to your password.

Once you have entered the 6-digit code, you will be able to access your account as normal.

We take the security of your account very seriously and provide a range of tools that allow you to configure your own two-factor authentication. You can find more information by going to the 'My Account' section of your profile.

3. I haven't received the 6-digit code in my inbox?

If you haven't received the 6-digit code, please check your spam or junk folder. Sometimes, email filters can divert such messages there.

If you still can't find it, you may request a new code by repeating the login steps on the site. Whilst doing so, please check that your email address is correctly entered as any spelling errors will impact the email reaching you. Alternatively, you could try logging in from a previously used device.

4. Why don't I always receive a code when logging in?

We want your login experience to be as seamless as possible. Where we know that you are logging in from a device that is known to you, or has been used and verified before, we won't ask you to verify your email every time.

Rest assured that if a new device is detected, email verification will be required and therefore gives you maximum security and comfort that your account is accessed only by you.

5. I've received a code via email/SMS, but I haven't logged in to my account.

If you receive an authentication code without trying to log in or suspect unauthorized access, immediately change your password by selecting 'Login' on the master homepage, followed by 'Reset Password'.

Also let our Customer Service team know so that they can check over your account with you for additional comfort.

6. I want to change/update my email address connected to my Lottoworld account?

To change or update your email address, follow the below steps:

1. Make sure you're logged in.
2. Go to 'My Profile' in your account area.
3. Tap on 'Edit' in the Account Details section.

4. Update your email address to the new one you would like to use.
5. Tap on 'Submit' to save the changes.

7. What is 2FA and why is it important? (Two Factor Authentication)

2FA (Two Factor Authentication) is an online protection feature to help fight against unauthorised logins. It uses a second method to confirm your identity on top of your normal password.

We provide two options for setting up your own 2FA preferences: via SMS, which enables you to log into your account using a unique code, sent to your phone number; or via the Google Authenticator App.

If you do not set up 2FA, we will default to email based verification when we detect a login from a new device which is a security feature that can't be disabled.

8. Is 2FA (Two-Factor Authentication) via Email secure?

Whilst verifying your email address allows for a secure login, it is not the only protection option you have. We encourage you to always select a strong password, enable 2FA for your phone and keep your personal information private from others.

9. How can I reset my password?

If you have forgotten your password or are unable to login to your account, follow the below steps:

1. Open the login form
2. Tap on the 'Reset Password' link
3. Enter email address
4. Tap on the 'Send reset link' button
5. You will automatically receive an email that gives you a link to reset your password (Don't forget to check your junk folder).

10. How can I update my password?

To update your current password just follow these simple steps:

1. Make sure you're logged in.
2. Go to 'My Profile' in your account area.
3. Tap on 'Edit' in the Account Details section.
4. First fill in your old password.
5. Type the new password you would like to use.
6. Tap submit to save the changes.
We advise you change your password regularly for security reasons.

If you're still having trouble you can start a live chat or send a message to our friendly customer team.

21.         How can I see my transaction history?

Keeping on top of your activity is quick and easy. Follow these simple steps:

1. Log into your player account:

2. Click on your account

3. Go to "My Transactions''

4. Adjust the days for a personalized view so you can only see what you need.

22.         My account is closed; how do I resolve this?

There can be several reasons, why your account is closed. This could be due to a closure request on your behalf, we need some additional documentation from you or in a minority of cases, due to a breach in our Terms and Conditions.

Please check for an email that we would have sent to your registered email address, explaining the reason and any action we need you take.

23.         How can I reopen my account?

To reopen your account after a normal closure please contact Support@lottoworld.shop

And:

1. Clarify the reason for the closure
2. Attach a copy of your proof of ID

• Aadhar Card
• PAN card
• Passport
• Driving licence

Our customer service team will promptly assist you with your account reopening request.

24.         Why is my account suspended?

Your account can be suspended for various reasons:  

1. Verification

We may need to request additional documentation to reopen your account due to enhanced due diligence. If this is the case, you would have received an email from us, requesting documents to reopen your account.

Accepted documents

• Aadhar Card
• PAN card
• Passport
• Driving licence
  
  

Poof of address:

Utility bill (electricity or water bill)

Bank statement.

Proof of address should be no more than 6 months old.

2. Duplicate accounts

If you have opened more than one account with Lottoworld, we reserve the right to close the duplicate accounts and leave one account open for you. Please use the login details for your previous account to access Lottoworld.

25.         Can I change the currency in my account?

Please not that if you have relocated to a different country and wish to deposit in your Lottoworld account using a new/different currency, we cannot assist you in changing the currency however you can close your current account and reopen a new one, this new account will automatically be in the currency of your new country of residence.

Once you're ready, please send us your document here: Support@lottoworld.shop

26.         Where can I find the current promotions?

You can find all current promotions by navigating to the '' Promotions'' section of the website.

If you don't want to miss out on our promotions, why not adjust your marketing preferences, so you are always kept in the loop. You can update your marketing preferences by navigating to ''My Profile''

27.         Money is being debited from my account; how can I resolve this?

You appear to have an active subscription on a lottery bet, which renews your bets to ensure you don't miss out on a win!
We make it easy to cancel subscriptions, directly from your player account. Navigate to 'My activity' and click on 'Lotto Bets'.

Lottery subscriptions will be shown as 'Subscription' and you can cancel by clicking on the cancel button.

28.         My game is not loading or is not responding.

If you're experiencing issues with your game, we're here to assist you with troubleshooting. Please follow the steps below to get back to gaming smoothly and without any interruptions.

If you're using our mobile app, close it completely and reopen it.

Alternatively, try accessing your account from another device to see if the game works there.

29.         My Promotion hasn't been credited

Ensuring your complete understanding of the Terms and Conditions associated with your applied promotion is essential. We encourage you to carefully review the T&C to clarify any doubts you might have.

If, after your review, you still require further assistance, our dedicated customer service teams are here to help.

30.         I want to know more about Lottoworld's Lottery

Lottoworld is both the fastest growing and the world's leading online lotto company. Customers from across the world are able to bet on over 30 different lottery products and win the same huge jackpots of the underlying draw.

Customers have access to the American giants (PowerBall and MegaMillions), the Millionaire and EuroJackpot, five draws from Australia, Spain's world famous Christmas lottery (El Gordo), and many others.

In addition to this, Lottoworld offers a wide range of special features.  These special features give customers the chance to win bigger prizes through Lottoworld than they would through the underlying draws.

We are international, innovative and highly creative. Our offering is revolutionising a market that for decades was stale and unexciting. At the core of our offering is our desire to give our customers the best jackpot experience in the world.

31.         I relocated outside of India and now I cannot access my Lottoworld account.

If you have relocated outside of India, we can change your country in 3 easy steps!

1. Take a picture of a recent utility bill or official document from the country you now reside in (maximum of 3 months old).
2. Take a picture of this on your phone.
3. Send the picture to our customer support team who will assist with changing the country on your account.

Please note that you will need to use another Lottoworld website, depending on where you reside, our friendly customer support team will inform you about this.

Please note we are unable to change the currency on your account for more information, please click here (Can I change the currency in my account?)

32.         Bonus wagered however winning funds not showing in my balance.

A wagering requirement, commonly referred to as a "playthrough" or "rollover" requirement, is a condition frequently associated with bonuses and promotions provided by online casinos and sportsbooks.

Verifying whether you've met the wagering requirements is crucial before the funds appear in your cash balance. To do this, follow these simple steps:

Log into Your Account: Sign into your account using your credentials.

Access Your Activity: Navigate to 'My Account' and click on ''My Activity''

View Your Promotions: by navigating to ''Promotions''

Ensuring you've met the necessary requirements guarantees a seamless transfer of bonus funds to your cash balance, allowing you to enjoy your winnings hassle-free.

33.         Which Safer Gambling Tools do you offer?

At Lottoworld, our aim is to give you as much power as possible to manage your gambling.

Monetary limits

Account Management Tools

34.         I have a concern about my gambling, how do I contact your Safer Gambling Team?

Our Safer Gambling Team is on hand to help if you have a concern about your gambling.

At Lottoworld we believe that information is power, and we want to allow you to manage your gambling, please contact Support@lottoworld.shop

So, if you're feeling that your gambling is getting out of control. Please consider setting a time-out or applying a self-exclusion. Please check here, how to apply a time-out or self-exclusion.

There are support networks available to seek further help for problem gambling:

Gambling Therapy Helpline